At Elephant Trunk we are dedicated to your satisfaction, and we strive to ensure you are delighted with your purchase. If, for any reason, you are not completely satisfied with your order, here is our comprehensive returns and refunds policy:

You have a generous 30 days from the date of receiving your item to request a return.- Items must be returned in their original, unused condition, complete with all tags, labels, and original packaging.

Please contact our customer support team to notify us of your intention to return the item.

We will promptly provide you with a Return Authorization (RA) number and detailed return instructions.

Return shipping costs are the responsibility of the buyer, except in cases of incorrect or damaged items.

For your protection, we recommend using a tracked and insured shipping method when returning items to ensure safe and secure delivery.

Upon receiving the returned item and verifying its condition, we will initiate a refund for the original purchase price, excluding any shipping charges.

Refunds will be issued via the same payment method used for the initial purchase.

Regrettably, we do not offer direct exchanges. If you desire an alternative item, please initiate a return as outlined above and place a new order for the item you prefer.

Personalized or custom-made items cannot be returned unless there is a defect in craftsmanship or materials.