Frequently Asked Questions

Our Donald books — including Donald and His Dino Friends, Donald and His Pyrotechnic Trumps, and Donald and His Christmas Wish — are printed to order in the UK by our printing partner. Please allow 5–7 working days for printing and dispatch, plus your chosen delivery time on top. We'll send you a dispatch notification once your order is on its way.

Shipping rates and speed options are based on weight and parcel size, with a range of delivery options available at checkout. Please see our full Shipping Policy for details.

We currently ship within the UK only. Unfortunately, due to changes in UK/EU regulations, we are no longer able to deliver to Europe or Northern Ireland. We apologise for any inconvenience. See our Shipping Policy for full details.

Our art prints are produced on high-quality glossy photo paper or smooth matte cardstock (160–250gsm) depending on the design. Most prints are available in A5 and A4 sizes. All prints are sold unframed but are designed to be easy to frame at home using standard-size frames.

Prints are sold unframed. They are printed to a standard A5 or A4 size so you can pop them into an off-the-shelf frame. Browse our full prints collection to find the right design for your space.

Our greeting cards are printed in-house on premium 250gsm white cardstock with a smooth finish. Most designs are A6 size (105 × 148mm). All cards are blank inside so you can add your own personal message, and each card comes with a crisp white envelope.

Yes — all of our greeting cards are blank inside, giving you the space to write your own heartfelt message.

Our individual stickers are printed on durable vinyl sticker paper with a glossy or matte waterproof finish, typically 5–7cm in size. Sticker sheets are printed on premium matte vinyl or matte sticker paper and are kiss-cut for easy peeling. Some designs are available as writable vinyl stickers, ideal for labelling or personalising.

Yes — our vinyl stickers are waterproof and durable. However, please note they are not dishwasher safe. We recommend hand-washing any items they're applied to.

Our stickers are great for laptops, water bottles, notebooks, phone cases, planners, and more. For best results, apply to a clean, dry, smooth surface.

We offer a 30-day return window from the date you receive your item. Items must be returned in their original, unused condition with all original packaging. To start a return, please contact us at sales@elephanttrunk.co.uk. Full details are in our Refund Policy.

Unfortunately, personalised and custom-made items cannot be returned unless there is a defect in craftsmanship or materials. If your item arrives damaged or incorrect, please get in touch at sales@elephanttrunk.co.uk and we'll make it right.

Once we've received and inspected your return, we'll notify you of the outcome. If approved, your refund will be issued to your original payment method within 10 business days. Please allow additional time for your bank or card provider to process it. If 15 business days have passed with no refund, contact us at sales@elephanttrunk.co.uk.

We don't offer direct exchanges. The quickest way to get the right item is to return your original order and place a new order separately. See our Refund Policy for the return process.